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Consumer Rights and Responsibilities

Informs the individual, family or group about rights and responsibilities as health care consumers.

Explains to the individual, family or group about rights and responsibilities as health care consumers, confirms understanding and acts to uphold these rights.

Demonstrates a leadership role in increasing knowledge of the individual, family, group or population about rights and responsibilities as health care consumers, including accessing the health care system.

Spokesperson

Identifies and reports situations that may impact the welfare of the individual, family or group.

Identifies, reports and intervenes with members of the health care team on behalf of the individual, family or group.

Demonstrates leadership role in intervening with members of the health care team on behalf of the individual, family, group or population.

Individual Values

Utilizes knowledge of individual worth, uniqueness and differences in the values of the individual, family or group in the delivery of nursing care.

Identifies and assesses impact of the health care system as it affects the individual, family or group. Gives recognition to variations in value systems.

Uses comprehensive knowledge of consumer rights and responsibilities to plan care for the individual, family, group or population.